2023 Archive
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Title: TOTAL EMPLOYEE ENGAGEMENT AND PRODUCT DEVELOPMENT IN DEPOSIT MONEY BANKS IN SOUTH EAST NIGERIA.pdf Author: PROF. ETHEL-ROSE B. UDOKWU AND NNABUE ONYEBUCHI CYNTHIA Abstract: The study focused on total employee engagement and product development in South East Nigeria Deposit Money Banks (DMBs). The study examined the relationship between knowledge sharing, safe work environment, job security, employee recognition and product development. This study adopted a descriptive survey research design. Data collection was carried out using a Five-point Likert scale questionnaire. The purposive sampling technique was adopted in the study. 261 copies of questionnaire were distributed to selected branches of 5 banks in the South Eastern Region of the various banks. Data were obtained from primary sources. The primary sources included questionnaires and observations. The Cronbach Alpha statistic was used to obtain a value of 0.82 as the instrument reliability ratio. Data analysis was committed to descriptive statistics and correlation analysis. The use of SPSS enabled the analysis. The results revealed that knowledge sharing, a safe work environment and job security are driving forces that improve and enhance product development. In addition, organisations that poorly manage employee engagement risk poor product development and expose the organisations growth and development to avoidable business risks. It was concluded that total employee engagement is crucial to drive and improve product development in Deposit Money Banks. It was recommended that management always ensure that knowledge sharing is often adopted to improve the rate of product development in organisations continuously. Management should also identify and resolve factors that impede a safe work environment to enhance product development in the organisation. Keywords: Total Employee engagement, knowledge sharing, safe work environment, job security, employee recognition, product development. View |
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Title: EMPLOYEE HEALTH SCHEMES AND RIGHT-SIZING IN DEPOSIT MONEY BANKS IN SOUTH EAST NIGERIA.pdf Author: PROF. C. C. ALUGBUO & UZOWIHE NGOZI IJEOMA Abstract: The study investigated employee health schemes and right-sizing in Deposit Money Banks in South East Nigeria. It was conducted to find out the relationship between NHIS and right-sizing; employee health/fitness tracking and right-sizing in Deposit Money Banks. The study was guided by two research questions and two hypotheses. The survey research design was used to carry out the study. The researcher used the non-probability sampling technique in the research work. Descriptive statistics of mean and standard deviation were used to analyze data. Correlation analysis was employed in the testing of the hypotheses. The analysis was enabled by Statistical Package for Social Sciences (SPSS) Version 23. The findings showed that NHIS positively influenced right-sizing; employee health/fitness tracking positively influenced right-sizing. It was concluded that employee health schemes enhanced right-sizing in the Deposit Money Banks. The study recommends that management of various Deposit Money Banks should not take the issue of employee health schemes and right-sizing unserious. Key Words: Employee health schemes, right-sizing, Deposit Money Banks. View |
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Title: POINT OF SALE (POS) BANKING MANAGEMENT AND CAPACITY EXPANSION OF MANUFACTURING FIRMS IN SOUTH EAST NIGERIA.pdf Author: PROF. ETHEL-ROSE B. UDOKWU AND UKOHA, CHUKWUEMEKA CHUKAS Abstract: This research examined Point of Sale (POS) banking management and capacity expansion of manufacturing firms in South East, Nigeria. The study was conducted to examine the relationship between each of android POS, virtual POS (ePOS), mobile POS (mPOS), Public Switched Telephone Network (PSTN) POS and capacity expansion of manufacturing firms in South East Nigeria. The study adopted the survey research design. Data were obtained from b primary source. The purposive sampling technique was adopted in the study. The Cronbach Alpha statistic was used to obtain a value of 0.76 as the instrument reliability ratio. Data analysis was committed to descriptive statistics and correlation analysis. The analysis was enabled by the use of SPSS software. The results showed that android POS improved capacity expansion of manufacturing firms; virtual POS influenced capacity expansion of manufacturing firms; mobile POS enhanced capacity expansion of manufacturing firms; and Public Switched Telephone Network (PSTN) improved capacity expansion of manufacturing firms. It was concluded that Point of Sale banking management improved capacity expansion of manufacturing firms in South East Nigeria. The researcher further submits that manufacturing firms that do not take POS banking seriously expose themselves to diverse impediments to capacity expansion. It was recommended that management should always ensure that android POS banking is often properly managed for the purpose of continuously improving capacity expansion in manufacturing firms. Management should also identify and deal with any factor that relegates the management of POS banking to the background as this would help for greater capacity expansion in manufacturing firms. Key Words: Point of Sale banking, management, android POS, virtual POS, mobile POS, public switched telephone network (PSTN) POS, capacity expansion. View |
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Title: PRODUCTION METHODS AND PRODUCT DEVELOPMENT IN BEVERAGE ORGANIZATIONS IN SOUTH-EAST NIGERIA.pdf Author: PROF. P. U. AKANWA & OKO JOSEPH EGWU Abstract: The study investigated production methods and product development in beverage organizations in South East Nigeria. It was conducted to find out the relationship between each of job-shop production, mass production, batch production and continuous production and product development. The study adopted the survey research design. Data were obtained from both primary and secondary sources. The purposive sampling technique was adopted in the study. The Cronbach Alpha statistic was used to obtain a value of 0.77 as the instrument reliability ratio. Data analysis was committed to descriptive statistics and correlation analysis. The analysis was enabled by the use of SPSS software. The results showed that Job-shop production improved product development, mass production enhanced product development; batch production significantly enhanced product development and continuous production significantly improved product development. It was concluded that production methods were great drivers of sound product development in beverage firms in South East Nigeria. The study recommends that management should always use job- shop production method and mass production method more effectively in the beverage firms. Also, management of beverage entities should increase their use of batch production method and continuous production methods for efficient product development in the enterprises. Key Words: Production methods, product development, beverage organizations. View |
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Title: SUSTAINABLE BUSINESS PRACTICES AND OPERATIONAL SUSTAINABILITY OF MANUFACTURING FIRMS IN SOUTH- WEST, NIGERIA.pdf Author: OBIALOR, DONATUS CHUKWUEMEKA PhD, UCHEHARA, CHIZUBE IFEYINWA PhD & OKAH VINCENT PhD. Abstract: Creating the right policy environment that will increase the level of care for businesses and reduce organization’s negative impact on the environment through the use of appropriate technology that will benefit organizations and its recipients or customers as well is the goal of a sustainable business. The study was conducted to examine the effect of the relationship between sustainable business practices and operational sustainability of manufacturing firms in South – West, Nigeria. The study adopted a cross-sectional research design and used the Taro Yammeh formula to determine a sample size of 310 samples from a population of 1420 employees. Data generated from respondent responses were analyzed using regression analyses with the aid of Statistical Packages for Social Sciences (SPSS) version 20 at 5% level of significance. Result shows that there is a significant positive relationship between sustainable business practices and operational sustainability of manufacturing firms in South-West, Nigeria. The study recommends that manufacturing firms and other business organizations should embrace and manage appropriately these sustainable business factors so that business efficiency and effectiveness that leads to sustainability would be achieved. The study conclude that Sustainable business practices are important because eco-innovations will be the future competitive advantage of most countries and businesses, thus sustainable business practices have significant positive relationship with operational sustainability of manufacturing firms in South - West, Nigeria. Keywords: Business, Sustainability, Green, Environment, Firm View |
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Title: INFORMAL PARTICIPATORY SAFETY DISCUSSION AND BENCHMARKING IN NIGERIAN AIRSPACE MANAGEMENT AGENCY.pdf Author: PROF. ETHEL-ROSE B. UDOKWU & NWAOBILOR CHIMA ALLOIS Abstract: This study was carried out to determine the extent of relationship between informal participatory safety discussion and benchmarking in Nigerian Airspace Management Agency (NAMA). In the study, informal participatory safety discussion is identified as one of the vital indicators of safety culture, while benchmarking is one of the variants of organizational effectiveness. To the best knowledge of the researcher, previous researchers on the topic did not address managerial concerns like self-needed safety dialogue as a measure of internal benchmarking nor examine self-needed safety dialogue as key indicator of external benchmarking in Nigerian airspace management. The specific objectives of the study was to determine the extent of relationship between informal participatory safety discussion and benchmarking in NAMA using the identified indices. To realize these objectives, basic research questions were asked that led to the formulation of null hypothesis to guide the study. Descriptive survey design was adopted to suit the collection of data from the 203 employees that were judgmentally sampled in the five airports located in the South-East and South-South geo-political zones of Nigeria, with the use of structured questionnaire, based on the researcher’s understanding of the Agency. The hypotheses were test with the Pearson’s Product Movement Correlation to evaluate the relationship between the variables. Based on the findings in table 2, the study concluded that informal participatory safety discussion has significant positive relationship with benchmarking in NAMA. The study recommends that experienced staff members of the Agency should ensure that they share their operational knowledge on the job during informal participatory safety discussions with subordinates. Such knowledge sharing will lead to sustainable air safety, and a source of useful data for benchmarking in air transport. Keywords: Safety communication, Benchmarking, Informal participatory safety discussion, Self-needed safety dialogue, Internal benchmarking, External benchmarking. View |
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Title: TECHNOWARE AND CUSTOMER RETENTION IN HEALTH SERVICE ORGANIZATION IN SOUTH EAST REGION OF NIGERIA.pdf Author: PROF. C. C. ALUGBUO & GABRIEL UCHENNA BASIL Abstract: This study investigated the effect of technoware (Technology) deployment on customer retention of service organizations in Owerri, Imo State Nigeria. Specifically, the study examined the effect of customer relation management (CRM) software deployment, cloud computing web-application deployment, and investment in computerized accounting system on customer retention of service firms. Using the purposeful sampling technique, the study sampled 330 respondents working across different health service organizations in South East region. Applying the Simple Regression analysis, the study found that the studied firms have employed technologies like CRM, cloud computing, and computerized accounting systems in enhancing their operations. The study further found that the deployment of both CRM, cloud computing and computerized accounting systems had significant effect on customer retention. The study recommended among others that service organizations should provide CRM training to all employees to be able to consistently utilize the system for maximum result. Such knowledge will help track customer behavior through sales cycle; gather relevant data on customer needs. View |
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Title: HORIZONTAL ACQUISITION AND EFFECTIVENESS OF FIRMS IN THE BREWERY INDUSTRY IN SOUTH-SOUTH NIGERIA.pdf Author: PROF. C. C. ALUGBUO & EZEANYANIKE PHOEBE ANURIKA Abstract: This study examined horizontal acquisition and effectiveness of firms in the brewery industry in South-South Nigeria. The aim of the study was to determine the relationship between horizontal acquisition and effectiveness (productivity, market share and customer retention) of firms in the brewery industry in South-South Nigeria. Three research questions and hypotheses were developed to address the objectives of the study. The study adopted the survey research design. The population of the study consisted of 151 managers of the six (6) registered beverage companies in South-South Nigeria. All the members of the population were used as the sample size for the study. The instrument used in collecting data from the respondents was a questionnaire which was structured on a 5 point Likert-type scale such as strongly agree, agree, undecided, disagree and strongly disagree. The data collected were analyzed statistically while the hypotheses were tested using Pearson Correlation Coefficient (r). The bivariate analysis was performed with the aid of the SPSS 23 version. The findings revealed that horizontal acquisition has a significant relationship with productivity of firms in the brewery industries in South-South Nigeria. The study also found a significant relationship between horizontal acquisition and market share of firms in the brewery industries in South-South Nigeria. The study also discovered a significant relationship between horizontal acquisition and customer retention of firms in the brewery industries in South-South Nigeria. Based on these findings, it was concluded that horizontal acquisition significantly enhances the effectiveness of brewery firms in terms of increasing their productivity, market share and customer retention. Based on these findings and conclusion, it was recommended that brewery firms in South-South Nigeria should acquire existing firms in the same line of business when the opportunity arise as it would enhance their effectiveness in terms of increasing their productivity, market share, and customer retention. View |
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Title: WORK OVERLOAD AND CORPORATE PRODUCTIVITY OF SELECTED PUBLIC ENTERPRISES IN SOUTH EAST NIGERIA.pdf Author: PROF. ETHEL ROSE B. UDOKWU & EKEH CHIDINMA STELLA Abstract: The study investigated work overload and corporate productivity of selected public enterprises in South Eastern Nigeria. The study was conducted to find out the relationship between the outcomes of work overload (damage to employee career, damage to employee health, depression/anxiety) and corporate productivity. The study was guided by three research questions and three hypotheses. The survey design was used to handle the study. The researcher used the probability sampling technique in the study. Descriptive statistics of mean and standard deviation were used to analyze data. Correlation analysis was employed in the testing of the hypotheses. The analysis was enabled by Statistical Package for Social Sciences (SPSS). The findings showed that damage to employee career significantly influenced corporate productivity; damage to employee health affected corporate productivity; and depression/anxiety affected corporate productivity in the public enterprises. It was concluded that work overload influenced corporate productivity in public enterprises in South Eastern Nigeria. The study recommends that damage to employee career should be avoided so as to improve corporate productivity in public enterprises; employee work overload should be reduced so as to improve corporate productivity in public enterprises; and management should encourage employees against depression/anxiety by ensuring that the workers are not intimidated with work overload. Key Words: Work overload, corporate productivity, public enterprises. View |
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Title: THE EFFECTS OF RISK MANAGEMENT PRACTICES ON SHAREHOLDERS’ VALUE OF MICRO FINANCIAL INSTITUTIONS (MFIS) IN OWERRI....pdf Author: NWADINOBI QUEEN OGECHUKWU & UDOKWU NNAMDI KODICHIMMA Abstract: This study examined the effects of risk management practices on shareholders’ value of Micro Financial Institutions (MFIs) in Owerri, Imo State, Nigeria. The study used the survey design approach and convenience sampling technique was used in sampling 90 respondents. A structured questionnaire was used to collect data. Data analyses was conducted using simple regression analyses. The hypotheses that guided the study were tested at 5% level of significance via SPSS. In determining the effect of risk management practices on shareholders’ value of MFIs, the findings indicated that risk identification has significantly improved shareholders’ value of the studied firms. Findings further revealed that embarking on risk assessment has significantly and positively influenced the shareholders’ value of the studied firms. It was also found that the adoption of risk mitigation, has improved shareholders’ value. The study recommended that MFIs need to educate their employees about the importance of risk management. To ensure efficient and effective risk management, since the risk management process is performed by employees, highly qualified personnel serve as the first line of defense to protect the organization and reduce risk. Keywords: Risk management practices, risk identification, risk assessment, risk mitigation, shareholders value. View |
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Title: COMMUNICATION AN EFFECTIVE TOOL FOR EMPLOYEE PERFORMANCE IN LEVER BROTHERS NIGERIA PLC.pdf Author: ONIFADE, T. A., OPELE, A.M. & OKAFOR, L. I. Abstract: Descriptive survey research design was adopted for the study and the total population of the study were 142 respondents. The simple random sampling technique was used to select the participants. Data gathered were analysed using Pearson Product Moment Correlation (PPMC). The result of the analysis revealed that there was significant relationship between communication and employee performance. It was therefore concluded that organizations should endeavour to make effective communication an essential strategy in achieving high employee performance. Keywords: Communication Completeness, Communication Courtesy, Employee Performance. View |
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Title: CREDIT RISK MANAGEMENT AND FINANCIAL PERFORMANCE OF BANKS IN NIGERIA.pdf Author: AJAGBE, SURAJDEEN TUNDE, PhD., EWANSIHA, EMMANUEL OSARETIN & SAIDU, SULAIMAN Abstract: The study examined the effect of credit risk management on the financial performance of Eco Bank Nigeria Plc for the period of 2011-2020. Secondary data were sourced from annual reports and financial statement of Eco Bank Nigeria Plc. The study employed ordinary least square regression technique in analyzing the data extracted; the analysis was done with the aid of E-View Econometric tool. The study revealed that loans and advances and loan loss provision have positive and insignificant effect on profitability, while non-performing loan has a negative and insignificant effect on profitability. The R-squared which measures the overall goodness of fit of the regression shows the value of 84.5%. While the Durbin Waston statistic with value of 2.808450 shows that there is relative auto correlation among the considered variables and the overall regression is statistically significant. Thus, the study concluded that sound credit management heightens financial performance and holds the financial strength of the bank. It was recommended that the bank should put in place sound credit management policies and Practice. Issue recoverable loan and advances and provide for loan losses for desired credit risk exposure and increased profitability. Keywords: Loans, Non-performing loan, loan loss, financial performance, credit risk View |