WEST AFRICAN JOURNAL OF BUSINESS AND MANAGEMENT SCIENCES
ISSN NUMBER: 978-37989| 1 | Title: CUSTOMER RELATIONSHIP MANAGEMENT AND ORGANIZATIONAL PERFORMANCE IN NIGERIA (A CASE STUDY OF SELECTED SMEs In ABEIKUTA SOUTH OGUN STATE) Author: PAUL I. OJEAGA Abstract: Abstract The study investigated Customer Relationship Management (CRM) and organizational performance in the area of Abeokuta south local government Survey research design was employed for the study. 114 respondents from selected SMEs for the study and were gathered through the use of structured questionnaire. Their responses were tested using appropriate statistical tools like the SPSS package using the ANOVA and the correlation and regression label; our study revealed that the Customer Relationship Management (CRM) has affected the growth of SME positively which has allowed youth to be self-employed and created economic growth and development. Therefore, the study recommended that solving the growth of SME development can be single handedly done by the use of Customer Relationship Management (CRM). Hypothesis one shows that The value of R-square of 22.66% shows the variance of innovation and quality that was explained by customer knowledge of the organization’s products. The second hypothesis of this study states that “customer knowledge does not have effect on innovation and quality”. Since the t-calculated of 5.84 is greater than the t-critical value of 1.96, the null hypothesis is rejected, while the alternative hypothesis which state that “customer knowledge has effect on innovation and quality” is validated. Hypothesis two it shows that . The correlation value is low but positive with the value of 0.287 (28.7%), it is then important to point out that the existence of statistically significant positive correlation between customer retention and customer relations. Based on the above conclusion, the following recommendations were put forward by the researcher; Communication is a key concept in the improvement of customer relationship management and its capabilities; Government and especially small industries can improve the SMEs performance by consultation, conferences and programs related to CRM. ... more |
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| 2 | Title: COMPARATIVE FINANCIAL PERFORMANCE ANALYSIS OF BERGER PAINT NIGERIA PLC USING DUPONT ANALYSIS AND CASH FLOW RATIOS Author: ALAYEMI, SUNDAY ADEBAYO PhD. & ADEOYE, EBUNOLUWA TOKUNBOH PhD. Abstract: Abstract The study examined comparative analysis of financial performance of Berger Paint Nigeria Plc. using DuPont analysis and cash flow ratios. The primary objective of the study is to assess the micro approach in analyzing performance of Berger Paints Nigeria Plc. using DuPont analysis method of appraising financial performance and cash flow ratios bringing the superiority of cash ratios over earnings which is the main assumption of DuPont. The scope of the study covered a period of ten years (2010-2019) of Berger Paints Nigeria Plc. because the company was the first paint manufacturer to be established in Nigeria and a leading company among the pant manufacturer in the country. The data for the study were obtained from the financial statements of the company as published by the company through Nigeria Stock Exchange. Basically, the results of DuPont analysis was compared with that of cash flow ratios by examining the mean (M) and compound annual growth (CAGR) as well as correlation between the dependent variable and explanatory variables. The results revealed that a complete appraisal of cash is possible instead of income/earnings. Cash is the life blood of any organization. An entity may experience growth in earnings but may not be liquid after all. Hence profitability is not the same thing with liquidity. Keywords: Financial performance, Profitability Ratios, DuPont Analysis, Cash flow Ratios. ... more |
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| 3 | Title: FIRM VALUE, CORPORATE ATTRIBUTES AND TAX SAVINGS Author: SOJI S. I PhD., ALEXANDER O.D PhD. & BLESSING O.A Abstract: Abstract The study aimed at examining the effect tax savings on firm value. The cross-sectional research design was adopted in the study. The population comprises firms in the consumer subsector in the Nigerian. A sample of twenty firms was selected and period under review is ten, 2010-2019 financial years. The study used multivariate regression technique. The outcome study reveals that tax savings has negatively influence on firm value. This study recommends that there is need for organizations to introduce more vigorous tax savings practices that will assist in reducing their effective tax obligations and therefore advance their inclusive worth. Also, it is recommended that Nigeria quoted firms could engage the services of professional tax advisors, rather than depending on the top management team merely for matters involving tax planning activities ... more |
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| 4 | Title: MANAGERIAL NETWORKING AND ORGANISATIONAL PERFORMANCE OF MANUFACTURING COMPANIES IN RIVERS STATE. Author: MACAULAY ENYINDAH WEGWU & PRINCEWILL, SUNNY JOSHUA Abstract: Abstract This study investigated the relationship between managerial networking and organisational performance of manufacturing companies in Rivers State. It was hypothesized that managerial networking (business exchange and political networking) does not have significant relationship with organisational performance. Data were collected through cross-sectional survey from 87 managers and supervisors and analysed to generate descriptive outputs, with the aid of the Statistical Package for Social Sciences (SPSS) version 27. Moreover, two hypotheses were tested using Partial Least Squares (PLS)-Structural Equation Modelling (SEM). Results suggested that higher levels of business exchange and political networking are associated with higher level of organisational performance. It was recommended that managers of manufacturing companies should (i) always keep in touch with clients/customers to seek the best option to satisfy their needs, negotiate agreements and coordinate plans as well as ensure that employees work in synergy; (ii) managers should ensure they foster a cordial relationship with government officials and their agencies as well as allocate reasonable resources to preserve and sustain the relationship. Keywords: Business Exchange, Managerial Networking, Organisational Performance, Political Networking ... more |
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| 5 | Title: INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) FOR SUSTAINABLE ECONOMIC GROWTH AND DEVELOMENT IN NIGERIA. Author: NWACHUKWU CHINWOKE M.C, FELICIA IFEYINWA UZOMA & JOHN NWAIGBO Abstract: Abstract The impacts of Information and Communication Technology (ICT) in man’s existence have greatly increased over the years in the area of provision of comfort, opportunities and potential wealth. This paper examined the concept of information and Communication Technology for Sustainable Economic Growth and Development in Nigeria. It ascertains the impact of ICT on Nigeria’s sustainable economic growth and development exploring the various possible ways a nation can engage this ICT tools in attaining sustainable economic growth and development in Nigeria education sector. The paper also assessed the job and wealth creation impact of the recent revolution in telecommunication industry; some Nigerians for instance are now building careers in Global system for mobile communication (GSM) phones repairs, marketing of GSM phone accessories, affordable internet services provision, etc. there are also various uses of these tools in education delivery, consequence upon that, it cannot be examined without considering the future of some factors such as the government in creating enabling environment and infrastructures that will sustain economic growth and development. Recommendation and conclusions were made by suggesting curriculum planners in various areas to include much ICT experts to enable effective use of ICT tools in sustaining economic growth and development in Nigeria. Key words: Information, communication, Technology, Economic growth, Development ... more |
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| 6 | Title: BUSINESS FINANCING ACCESS AND SMALL AND MEDIUM SCALE ENTERPRISE DEVELOPMENT IN NIGERIA. (A STUDY OF SOME SELECTED SMALL AND MEDIUM SCALE ENTERPRISES IN ODEDA LOCAL GOVERNEMNT AREA IN ABEOKUTA, OGUN STATE) Author: PAUL I. OJEAGA & IBRAHIM O. ABDULGANIYU Abstract: Abstract The study capitalizing on business financing access as it affects small and medium enterprises development in emerging economy: Nigerian perspectives (Odeda Local Government area, Ogun State). Survey research design was employed for the study where 127 respondents (sample size) from the selected total estimated population of 185 SMEs for the study area and were gathered through the use of structured questionnaire. Their responses were tested using appropriate statistical tools of SPSS package using the ANOVA, the correlation and the regression too. Our study capitalizing on business financing access as it affects small and medium enterprises development in emerging economy: Nigerian perspectives positively which has allowed youths to be self-employed and created economic growth and regional development. Therefore, the study recommended that solving the performance of SME development can be single handedly done by the use of business financing access. Hypothesis one shows Venture Capital Financing is independently and positively correlated with SME Profitability and also highly significant at 1% level. As a result, the alternative hypothesis 1 of this study was accepted due to a correlation value (r = 0.408). Hypothesis two shows that Angel Investment is independently and positively correlated with SME Growth and also significant at 1% level. As a result, the alternative hypothesis 2 of this study was accepted due to a correlation value (r = 0.291). The study therefore recommends that Since SMEs are catalyst for economic development, angel investors and business philanthropist should be willing to fund small businesses for the achievement of goals and objectives. Keywords: Business Financing Access, Venture Capital, Angel Investors, SMEs, Government and Development ... more |
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| 7 | Title: HUMAN CAPITAL DEVELOPMENT AND EMPLOYEES’ PERFORMANCE: THE NIGERIAN FACTOR Author: OKWUISE, U. YOUNG PhD AND IDOWU GODSPOWER Abstract: Abstract Nowadays, organizations and nations have recognized the importance of human capital and the need to invest in them for improved performance. The general objective of this study is human capital development and employees performance: The Nigerian Factor. The research design method adopted was cross-sectional survey methods. A sample size of 386 respondents was drawn from the 10,761 staff of sampled public and civil servants in Nigeria using Taro Yamane’s formula. The sampling technique adopted was stratified random sampling and primary data was collected from the respondents. The data collected were analyzed using both descriptive and inferential statistical methods. Simple percentage and mean score were used to analyze respondents’ profile and research questions respectively while multiple regressions were used to analyze the variables studied. According to the results, manpower planning, human resource recruitment, staff training and career development have positive significant relationship with employees’ performance. The study concludes that when employees are given proper training, they are well developed, motivated, more satisfied and performances are enhanced. The study recommends among others the redistribution of public and civil servants such that ministries, boards and agencies of government get the required manpower across the state. KEY WORDS: Human Capital, Development, Employees, Performance, Factor. ... more |
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| 8 | Title: EFFECT OF ENDSARS PROTEST ON SMALL AND MEDIUM ENTERPRISES (SMEs) IN LAGOS STATE. Author: NWOKORO, NGOZI A. Abstract: Abstract This study was carried out to examine the effect of EndSARS protest on Small and Medium Enterprises (SMEs) in Lagos State. Specifically, the study examined aimed at ascertaining if the EndSARS protest has any negative effect on Small and Medium Enterprises in Lagos State. The study employed the survey descriptive research design. A total of 230 responses were validated from the survey. From the responses obtained and analysed, the findings revealed that extortion, abuse and human rights of suspects and extrajudicial killings as well as bad government were among the causes of EndSARS protest in Lagos state. Furthermore, the findings revealed that killing of protesters by security operatives and military, destruction of private and public properties by protesters, disruption of movement and looting and vandalization of shops were among the negative effects of the EndSARS protest in Lagos state. The findings further revealed that the EndSARS protest has negative effects on SMEs in Lagos state. The study recommends government of Nigeria should come to the realization that SMEs are the life wire that drives any economy and should do their best to make sure that their interests are protected. More so, Government of Nigeria should look into those whose shops were looted and vandalized and put assistance measures in place to restore them for full operation. ... more |
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| 9 | Title: INTERACTIONS OF CUSTOMER TRUST AND EDUCATION WITH ADOPTION OF POS OF SELECTED BUSINESS ORGANISATIONS IN IBADAN, OYO STATE Author: Owolabi, T. J. And Olaniyan, T. S Abstract: Abstract The rise of Global Systems for Mobile Communications (GSM) has likewise prompted the rise of an innovation called Near Fields Communication which includes the utilization of Mobile telephone as a wallet containing various cards. The principle objective of the examination is to look at the communication of client trust and schooling with reception of POS of chose business associations in Oyo state. This review utilized a cross-sectional overview research plan, the number of inhabitants in the review comprised of all Small and Medium Enterprise (SMEs) who are the primary clients or adopters of POS in Ibadan, Oyo express, the example size of this review was dictated by Taro Yamane (1967) equation, the review utilized survey as the fundamental instrument for information assortment. Discoveries from this review uncovered that significant degree of trust by clients on POS will upgraded the reception of POS of chose business associations in Ibadan, Oyo State and furthermore any expansion in the worth of client instruction will correspondingly prompts an increment in the reception of POS of chose business associations in Ibadan, Oyo State. It was suggested that Operators are supported dependent on the discoveries in this review to guarantee the security of POS as this is found to have a positive and critical relationship with reception of POS by guaranteeing that POS security from signing into the gadget to genuine exchanges are acceptable, Adequate client trust and instruction ought to be done to teach general society on the utilization and advantages of the reception of POS. Keywords: POS, Customer Trust, Customer Education, Business Organisations, Oyo State. ... more |
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| 10 | Title: COMPARATIVE ANALYSIS OF FORENSIC ACCOUNTING AND INTEGRATED FINANCIAL REPORTING OF BANKS Author: OKEKE, FRANKLINE C.S.A, PROF. MESHACK S. IFURUEZE, OFOR, THERESA NKECHI Ph.D AND PROF. PIUS VINCENT CHUKWUBUIKEM OKOYE Abstract: This study carefully focuses on Forensic Accounting and Corporate Social Responsibility (CSR) as a proxy for integrated financial reporting of listed banks in Nigeria and Ghana. The study aimed to examine forensic accounting’s effects on the integrated financial reporting of the listed banks. Its specific objectives compare the effects Litigations, Claims, Fraud cases reported, Cost of forensic investigation, and Non-performing loans (LCFCN) have on integrated financial reporting variables such as corporate social responsibility – CSR. Integrated financial reporting (IFR) is the dependent variable while forensic accounting (FA) is the independent variable. In line with these stated objectives, summed research questions and hypotheses were formulated and it adopted the ex-post facto research design. The population of study constitutes 23 and 24 listed banks in both countries, only 8 listed banks were selected through purposive sampling. The studys data was obtained from related books of the banks via the Central Banks Bulletin (Ghana), NDIC, CBN, NBS, African financials, and bank reports. Moreover, data were analyzed using the descriptive statistics, the Shapiro - Wilk test for a diagnostic check for normality, and a combination of the panel regression analysis with the Hausman test interpreted appropriate specifications on whether the analysis should be done with a fixed or random-effect model. In Nigeria, the random effect specified that litigation (β = 2.337, P = 0.000) is statistically significant and has a strong relationship with CSR. For Ghana, the Hausman - fixed effect (P 0.050 < 0.10) interpreted that claims are positive and have statistically significant effect on CSR (β = 64687.53, P... more |
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| 11 | Title: CELEBRITY ADVERTISING STRATEGIES AND CUSTOMER PATRONAGE OF SELECTED DETERGENT FIRMS IN PORT HARCOURT, RIVERS STATE, NIGERIA Author: OWUSO, STEPHEN (PhD) AND HAMILTON-IBAMA, EDITH-ONAJITE LOLIA (PhD) Abstract: This study examines the relationship between Celebrity Advertising Strategies (celebrity’s perceived expertise, celebrity’s trustworthiness and celebrity’s attractiveness) and Customer Patronage (sales volume and customer retention) of selected detergent firms in Port Harcourt, Rivers State, Nigeria. The hypotheses were formulated and tested using Spearman Rank Order Correlation Coefficient. The population of this study consists of 491 staff of four Detergent Companies in Port Harcourt. The simple random sampling technique was used and the sample size was determined using the Taro Yamane’s formula (1964) which was 221 respondents. 221 copies of questionnaire were distributed to workers of detergent firms in Port Harcourt which 192 were retrieved and used for the analysis. The statistical evidence shows that a relationship exist between celebrity advertising and customer patronage and the study concluded that there is a strong relationship between celebrity advertising strategies and customer patronage. It was recommended that management of detergent firms should seriously factor the credibility, product-match and physical attractiveness of a celebrity before hiring him/her to patronize a product or brand. Keywords: Celebrity Advertising, Customer Patronage, Celebrity Perceived Expertise, Celebrity Trustworthiness, Celebrity Attractiveness, Sales Volume, Customer Retention.... more |
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| 12 | Title: ON THE DIMENTIONS OF GANDHIS SEVEN DANAGERS TO HUMAN VIRTUES IN THE PRACTICE OF HUMAN RESOURCES IN NIGERIA Author: JOHN MARK Abstract: Abstract The paper avers that Human Resources in Nigeria have not attained sustainability as there are still continual disputes between management and its publics. The reason probably stemmed from Gandhian thesis that many of the work places, especially in third world countries are more organizational than human. The snag then is that organizations cannot thrive except the human resource desk attains sustainability. The paper then submits for Gandhis seven dangers to human virtue, arguing that one way human resource practice in Nigeria can attain sustainability is to alter its philosophy of profiteering rather than truth, Justice and service for all. In other words, the paper posits, with the use of content analysis, that one major problem clients face from service providers is their non-compliance to truth and trust. As Gandhi put it, humanity first before profiteering. Concluding then, the paper recommends that sustainable Human Resource Management (SHRM) should be a distinct course of its own for scholars to explore as a look at it in the context of Gandhian thesis, will better sharp the phase of Nigerian economy and the new crop of human resource students that are being churned out. Keywords: sustainable human resource practice, Gandhis seven dangers to human virtue. ... more |
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| 13 | Title: TAX PLANNING AND SHAREHOLDERS WEALTH MAXIMIZATION OF DEPOSIT MONEY BANKS IN NIGERIA Author: OGBONNA, UDOCHUKWU GODFREY, EZE EMMANUEL & TITUS ORJI Abstract: Abstract This work studied the relationship between tax planning and shareholders’ wealth maximization among deposit money banks in Nigeria. A disaggregated approach was adopted in the study by considering the distributional effects of both effective tax rate and book tax difference as the main tax planning components of the banks in Nigeria. A panel of 10 deposit money banks was used for the analysis for the period of 2010 to 2021 (12 years). The Random Panel estimation technique was adopted for the empirical analysis. There is general evidence from the study that tax planning acts as a strategic wedge by banks in Nigeria in delivering relevant pecuniary benefits to shareholders among Nigerian banks. Specifically, the study inferred that the book to tax difference of the banks has no significant impact on return on equity of the banks. This implies that efficiency in long-term tax planning does not influence shareholders’ wealth maximization among Nigerian deposit money banks. Similarly, effective tax rate has no significant impact on return on equity among deposit money banks in Nigeria. Thus, improving the current tax planning capacity of banks has capacity to promote shareholders’ wealth through improved Return on Equity (ROE). Furthermore, the size of banks has a significant direct and indirect impact on return on equity of deposit money banks in Nigeria. The indirect impact is attained through improved effective tax rate of the banks. Keywords: Effective tax rate, Return on equity, book tax difference ... more |